The Ultimate Municipal Customer Service Experience
311AI is an AI-powered web and mobile application providing non-emergency municipal services to residents.
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Benefits Of An AI-powered Conversational Interface
You can think of 311AI as the ultimate customer service representative, immediately available 24/7, and with full and perfect information across all relevant domains.
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Residents
Familiar and intuitive
Flexible and adaptive
Regularly improving
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Municipalities
Dramatically reduce call volume
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Municipal Services
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Service Request
General Inquiry
Service Request Lookup
Pay A Parking Ticket
Service Request
Residents can use 311AI to request any of the 100+ supported services. Each request generates a ticket that is then passed on to the relevant municipal tracking system.
General Inquiry
Residents can use 311AI to make general information inquiry, including locations, hours of operation, and contact information for municipal libraries, community centres, and other public amenities.
Service Request Lookup
Residents can use 311AI to look up the status of any past service request.
Pay A Parking Ticket
Residents can use 311AI to quickly and easily pay for parking violations.
Do More With An AI-powered Mobile Application
🚗 Report an abandoned vehicle
🚧 Report a building code violation
🎨 Report graffiti
🔥 Report illegal burning
💡 Report a non-working streetlamp
📅 Lookup municipal recreation programs
🗣️ Report a noise complaint
🐀 Report a rat infestation
🚴 Report a stolen bike
🧾 Pay your municipal taxes
🏡 Lookup community center hours of operation
Over 100+ available services to integrate
Transformation
Most municipalities don't provide any 311 service at all. Of those that do, most rely on a call centre-based system. A few have introduced mobile apps. We're taking those a giant step forward.
First Generation
Call Centre
Second Generation
Mobile Application
Third Generation
AI-powered mobile application
Manage the application through our Dashboard
311AI is a complete platform that includes a mobile application and administrative dashboard to manage the full scope of a comprehensive municipal 311 program.
It’s Time To Upgrade Your Customer Experience
Schedule a call today for a full product demonstration and for further information.
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